We are committed to protecting your privacy and safeguarding your personal information at every step. This privacy statement explains how we collect, use, and protect your data, reinforcing our commitment to building trust and positive relationships with our customers.
This policy applies specifically to the personal information you provide on our website. We encourage you to read it fully to understand how your data is handled.
1. Personal Information
You are not required to provide personal information to browse our site, but certain actions—such as placing an order or registering an account—necessitate it.
The types of information we may collect include:
- Name
- Address
- Phone number
- Email address
- Debit/Credit card information
We do not store debit or credit card details. Payments are securely processed by trusted third-party providers to ensure a safe and seamless experience.
Our systems may also automatically collect browsing data, including IP addresses, to improve your experience on our site. This data is never misused and is protected to the highest standard.
2. How We Use Personal Information
Your personal information is used exclusively for business, administrative, and legal purposes. Key uses include:
- Processing orders and services requested via our website
- Verifying identity and payment information
- Enhancing your website experience
- Meeting legal and regulatory obligations
- Monitoring activity to prevent fraud, cybersecurity incidents, or other risks
- Sharing updates on offers, product launches, and business activities
- Managing complaints and communications
- Personalizing website interactions
- Analyzing trends to improve our services
In some cases, we may share your information with trusted third-party service providers such as web hosts, couriers, banks, marketing teams, and call centers. These partners are contractually obligated to protect your data and comply with GDPR requirements.
Personal information is stored only for as long as necessary, after which it is securely deleted. Marketing-related data can be removed upon your request. For fraud prevention, your data may be shared with authorized agencies. Contact us at support@testocore.com for details.
3. Transfer of Personal Information
We work with affiliates in multiple locations. When sharing your personal information, we ensure all affiliates comply with privacy standards, including the EU-US Privacy Shield.
4. Marketing Updates
We may contact you via email, SMS, or phone to keep you informed about our brand and products. You can unsubscribe from these updates at any time.
5. Cookies & Analytics
Cookies are small files stored on your device to improve your experience. Types we use include:
- Strictly Necessary Cookies: Required for basic website functions like shopping baskets and login.
- Performance Cookies: Track website usage to enhance performance (e.g., Google Analytics).
- Functionality Cookies: Remember preferences such as language or product choices.
- Advertising Cookies: Deliver targeted ads via third parties.
- Social Media Cookies: Enable sharing on social media platforms.
You can manage or delete cookies through your browser, but some features may be affected.
5.1 Web Beacons
Web beacons track visits and browsing behavior. Third-party providers may use them, but your personal identity remains protected.
6. External Links
Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.
7. Security
We employ robust security measures to protect your data. While rare, unauthorized access may occur. Our cybersecurity team continuously monitors and updates systems to maintain a safe environment.
8. Sale, Merger, or Integration of Business
In the event of a sale, merger, or business integration, your data may be transferred to new ownership. We will notify you in advance.
9. Access to Personal Information
You control your personal information. You can request updates, corrections, or deletion of your data. Identity verification may be required to prevent fraud.
Your GDPR rights include:
- Correcting inaccurate information
- Requesting data deletion
- Restricting data processing
- Data portability
- Objecting to processing
- Updating consent
- Filing complaints
For assistance, contact support@testocore.com.
10. Updates to This Policy
We may update this privacy policy as needed. The latest version, including the date of revision, will always be published on our website.
11. Contact Us
If you have questions or feedback regarding this policy, contact us:
Phone: +44 (0)20 3837 0744 (Mon–Fri, 9 am–5 pm)
Email: support@testocore.com